Curtains4u FAQ

When are your offices open?

Our offices are open 9.30am – 4.30pm Monday to Friday except Bank Holidays and other national English holidays.

Do your curtains come in pairs?

All of our curtains and tie backs come in pairs unless clearly otherwise stated. Voiles do not tend to come in pairs. Some cushion covers come in pairs and some don’t but this is always clearly stated.

How do you suggest I clean my curtains?

In order to get the full longevity out of your curtains, we suggest you dry clean all curtains, valances, tie backs and cushion covers purchased from us.

Do you supply samples/swatches?

Unfortunately we do not supply samples on our readymade items at present.

My order is still not with me after the 10 days you have quoted; what can I do?

We are sorry that you have not received your order in the stated time. Please email us at sales@curtain4u.co.uk or ring us on 0845 094 0186  to discuss the matter with a member of staff who will be happy to help.

How often do you update your ranges?

Our ranges get roughly updated about three to four times a year, as releases in the textile industry tend to be seasonal. As far as updates to the technical side of the site are concerned, we are constantly working on ways to make things better and to simplify the process for our customers.

I’ve found a pair of curtains I like, but I cannot find matching accessories anywhere on your site. Are they available?

If there is nothing available at the bottom of the item description page and there is nothing else coming up when you search for the name of the curtain, then it is unfortunately not available.

Do your curtains come in pairs?

All of our curtains and tie backs come in pairs unless clearly otherwise stated. Voiles do not tend to come in pairs. Some cushion covers come in pairs and some don’t but this is always clearly stated.

How do you suggest I clean my curtains?

In order to get the full longevity out of your curtains, we suggest you dry clean all curtains, valances, tie backs and cushion covers purchased from us.

Can I return my items if I have simply changed my mind?

In the case of non-faulty returns, we ask you to cover the return cost. We also reserve the right to retain a 10% restocking fee from the refund. For more information, please see our Terms & Conditions.

Using the Site and Ordering

I’m looking for a specific curtain, what can I do?

Simply type the name of the curtains into the “Product Search” on the top right of our site. Please note that it would have to be spelt correctly for the correct results to show.

When you have found a curtain you would like to see more information about, simply click it and select the colour you would be interested in. The page where you can view more information and begin to place an order will follow. This page will include a grid with prices in. Simply click on the price adjacent to the size you need. 

I want an alteration to my curtains. Where can I select this in the ordering process?

What types of alteration are available?

You can have pencil pleat curtains converted to eyelet heading or have the drop shortened (or indeed both!). Please note that we do not offer a width alteration service and the drop alteration is to shorten only. Alterations are not available for all of our products.

How do I add items to the cart?

For curtains that come in a variety of sizes, a grid system is used. Please see here for our support page. Otherwise, there should be a clearly marked “Add to Cart” button. Related products shown below the item page can be added by simply typing the desired quantity in the text box and clicking the price.

Please give us a call on 01902 399764 and speak to one of our staff. We will change your order for you and take any extra payment if required.

Payment

Do you accept orders over the telephone?

We encourage you to order online wherever possible but if you are having any problems with our website, we can take payment over the telephone.

Does payment go through immediately or do you keep it as pending until my goods are dispatched?

Your full payment goes through as soon as you confirm your card details online, as is the case for 99% of all purchases online. Unfortunately if we were to keep the payment on hold, we would also need to store the card details somewhere to use when appropriate; the direct system eliminates the need for such storage is far more secure.

Is your payment system secure?

The system we use is called SagePay which is a leading name in handling online payments securely. All transaction information passed to SagePay’s systems use 128-bit SSL encryption to protect your data “in transit,” and any messages from SagePay are signed using MD5 hashing to prevent unauthorized access. No cardholder data passes unencrypted or in any kind of non-secure manner. Once the data is on SagePay’s systems, 256-bit encryption is used, an internationally recognized standard. Your card details are not held in clear text in ANY website.

My payment has been declined. I have made sure that the details are correct, what can I do?

Unfortunately if we were to try to take the payment here using the same details here over the phone we would most likely come to the same result. We recommend that you get in touch with your card issuer and bring the issue up with them; they may have blocked your card due to a perceived security risk.

Delivery

How long from ordering should I expect my goods?

We usually quote 7-10 business days between ordering and delivery. This may extend to 14 days in cases of orders with an alteration, or if the order is outside of Mainland UK.

What time of day should I expect my delivery to arrive?

The couriers we use deliver between 9am and 6pm. Unfortunately we are unable to narrow the time down any further on a case-by-case basis.

What can I do if my goods arrive damaged?

If your goods arrive and they are faulty, please just give us a call on 01902 399764 to discuss so we can arrange to get a replacement out to you.

I live outside of Mainland UK, are your delivery terms any different?

Only slightly. Instead of using our preferred courier Fastways, we use DHL (Royal Mail in the case of Channel Isles deliveries). We still quote 7-10 days for delivery, but please allow an extra day or so for the items to make their way to you.